Aurel Supply Co. FAQ

All body jewelry is Final Sale. Due to hygiene and safety regulations, we do not accept returns or exchanges on jewelry unless the item arrives damaged or defective. Contact us within 3 days of delivery with a photo and description if there’s an issue.

All cartridge sales are final unless defective. If you receive a defective item, notify us within 48 hours of delivery and we’ll work to resolve it.

If your order is lost or arrives damaged, reach out to our support team and we’ll assist with replacements or filing a claim with the carrier.